TERMS OF SERVICE

SITE OVERVIEW

We offer this Site, including all information, tools and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.

By visiting our site and / or purchasing anything from us, you engage in our “service” and agree to be bound by the following terms and conditions (“Terms of Use”, “Terms”). These Terms of Use apply to all users of the Site, including, but not limited to, users who are browsers, vendors, customers, merchants, and/or content contributors.

please read these terms of use carefully before accessing or using our website. By accessing or using any portion of the Site, you agree to be bound by these Terms of Use. If you do not agree to all of the terms and conditions of these Terms of Use, you may not access our website or use our services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

SECTION 1. ONLINE STORE TERMS OF USE

By agreeing to these Terms of Use, you represent that you are of the age of majority in your state or province of residence, or that you are of the age of majority in your state or province of residence and agree to allow your minor dependents to use the Site You represent and warrant that you are of the age of majority in the state or province of your residence and that your minor dependents consent to your use of the Site.
You shall not use our Products for any illegal or unauthorized purpose, nor shall you violate any laws of your jurisdiction (including, without limitation, copyright laws) in your use of the Services.
You shall not transmit any worms, viruses, or code of a destructive nature.
If you breach or violate any of these Terms of Use, your Service will be terminated immediately.

SECTION 2. GENERAL TERMS AND CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.
You understand that your content (not including credit card information) is transmitted unencrypted and may be subject to (a) transmission over various networks and (b) modification to conform and adapt to the technical requirements of the networks and devices to which you connect. Credit card information is always encrypted during transmission over the network.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or contacts on the website where the Service is provided without our express written permission.
Headings used in these Terms and Conditions are included for convenience only and do not limit or otherwise affect these Terms and Conditions.

SECTION 3. CHANGES IN SERVICE AND PRICING

Prices of our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.
We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 4. PRODUCTS OR SERVICES (IF ANY)

Certain products or services may only be available for purchase online through this website. These products or services may be in limited quantities and are subject to return or exchange only in accordance with our Return Policy.
We make every effort to display as accurately as possible the colors and images of the products displayed in our stores. The Company cannot guarantee that the colors displayed by your computer monitor will be accurate.
We reserve the right, but assume no obligation, to restrict the sale of our products or services to any person, geographic area or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantity of products or services we offer. All statements regarding products or product pricing are subject to change at any time without notice at the sole discretion of the Company. We reserve the right to discontinue any product at any time. Any product or service offerings made on the Site are void where prohibited.
we do not warrant that the quality of any product, service, information or other material purchased or obtained by you will meet your expectations or that any errors in the service will be corrected.

SECTION 5. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed by you. We may, in our sole discretion, limit or cancel purchase quantities per person, per household, or per order. These limits may include orders made by or under orders using the same customer account, the same credit card, and/or the same billing and/or shipping address. If we change or cancel an order, we may attempt to notify you by contacting you at the email and/or billing address/phone number you provided when placing the order. We reserve the right, in our sole discretion, to limit or prohibit any order that we believe to be placed by a dealer, reseller, or distributor.

You agree to provide us with current, complete and accurate purchase and account information for all purchases made at our Store. You agree to promptly update your account and other information, including your email address, credit card number, and expiration date, so that the Store can complete your transactions and contact you as necessary.

SECTION 6. OPTIONAL TOOLS

We may provide you with access to third party tools that we do not monitor, control or input.
You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis without warranty, representation or condition of any kind and without making any guarantees whatsoever. We shall have no liability arising out of or in connection with your use of third party Optional Tools.
Your use of any Optional Tools offered through the Website is entirely at your own risk and discretion, and you should ensure that you are familiar with and accept the terms and conditions of any such tools offered by the relevant third party provider.
We may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Use.

SECTION 7. THIRD PARTY LINKS

Certain content, products and services available through our Services may include third party materials.
Third party links on the Site may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy thereof, and we do not endorse and are not responsible or liable in any way for any third party materials or websites or any other materials, products, or services of third parties.
We are not responsible for any damages or losses associated with the purchase or use of any goods, services, resources, content, or other transactions made in connection with any third party website. carefully review the policies and practices of any third party and ensure that you understand them before entering into any transaction. Any complaints, claims, concerns or questions regarding a third party's products should be directed to that third party.

SECTION 8. PERSONAL INFORMATION WHEN

you submit personal information through our store, our Privacy Policy applies. Click here to view our Privacy Policy.

SECTION 9. ERRORS, INACCURACIES, AND OMISSIONS

. From time to time, there may be information on our Site or on the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time (including after you have submitted your order) or cancel your order without prior notice if any information on the Service or the related website is inaccurate.
We are under no obligation to update, correct, or clarify any information (including, without limitation, pricing information) on the Service or the related website, except as required by law. Any particular update or update date applicable on the Service or related websites does not indicate that all information on the Service or related websites has been corrected or updated.

SECTION 10. PROHIBITION OF USE

In addition to the other prohibitions set forth in these Terms of Use, you may not use the Site or its content: (a) for any illegal purpose; (b) to solicit others to commit or participate in illegal activities; (c) to violate any international, federal, state, or local regulation, rule, law, or local ordinance; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; or (e) to violate the rights of others. (c) violate any international, federal, state, or local regulation, rule, law, or local ordinance; (d) infringe or violate our intellectual property rights or the intellectual property rights of others; (e) harass, abuse, insult, harm, defame, libel, slander, threaten, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (h) collect or track personal information about others (i) spamming, phishing, pharming, pretexting, spidering, crawling, or scraping; (j) for any obscene or immoral purpose; or (k) interfering with or circumventing the security features of the Services, related websites, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website if you violate any of the prohibited uses.

SECTION 11 .DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not warrant, represent, or guarantee that use of our services will be uninterrupted, timely, secure, or error-free.
we do not warrant that results obtained from the use of the services will be accurate or reliable.
You agree that we may, from time to time and without notice to you, remove the Service indefinitely or cancel the Service at any time.
You expressly agree that your use of or inability to use the Services is at your own risk. The Services and all goods and services provided to you through the Services are provided on an “AS IS” and “AS AVAILABLE” basis (except as expressly stated by us), with no warranties, express or implied, as to merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, available to you without any representations, warranties or conditions of any kind, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
in no event shall our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors, whether based in contract, tort (including negligence), strict liability, or otherwise, be liable for any injury, loss claims, or any direct, indirect, incidental, punitive, special, or consequential damages (including, without limitation, damages for loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, or similar damages), arising out of the use of the services or products procured using the services for any other claim arising out of or in any way related to the use of the Services or products (including, without limitation, any errors or omissions in content, or any loss or damage of any kind resulting from the use of the Services or any content (or products) posted, transmitted, or otherwise made available via the Services) (including, without limitation, any loss or damage). Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the fullest extent permitted by law.

SECTION 12. INDEMNIFICATION

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In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13. TERMINATION

Obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.
These Terms of Use are effective unless and until terminated by either you or us. You may terminate these TOS at any time by notifying us that you no longer wish to use our services or by discontinuing use of our site.
If, in our sole discretion, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Use, we may terminate this Agreement at any time without notice, and you shall be liable for all amounts owed up to and including the date of termination. You shall remain liable for all amounts owed up to and including the date of termination.

SECTION 14. FULL AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.
These Terms of Use and any policies or operating rules posted by us on the Site or with respect to the Services constitute the entire agreement and understanding between you and us and supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, without limitation, prior versions of these Terms of Use) and govern your use of the Services, supersede and govern your use of the Services.
Any ambiguity in the interpretation of these Terms of Use shall not be construed against the drafting party.

SECTION 15. GOVERNING LAW

TOS and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Japan.

SECTION 16. CHANGES TO TERMS

OF USE The most current version of the Terms of Use may be viewed at any time on this page.
We reserve the right, in our sole discretion, to update, modify, or replace portions of these Terms of Use by posting updates and changes on our website. It is your responsibility to check our website regularly for changes. Your continued use of or access to our Website or the Services following the posting of changes to these Terms of Use constitutes your acceptance of those changes.

 

All our packages are shipped from Japan.
All orders are usually processed within 3 business days. We are closed on Saturdays, Sundays, and holidays.

Orders placed via Express Mail do not receive priority or faster processing times.

Also, single/graded cards go through a special inspection process to ensure quality.
We will make every effort to ship your order as soon as possible, but it may take up to 2 weeks from the time your order is placed.

Shipping Turnaround Time

Shipping turnaround times shown on this website are average business days; please note that the 72-hour handling time is separate from shipping time.
During busy periods specific to Japan and busy periods specific to the U.S., shipping and handling may take longer.

Possible delays due to customs are not included in the estimated shipping time. If you live in a country with strict customs regulations, please allow additional time for customs clearance.

Since shipping is not our service, but that of the post office or FedEx or DHL, delays by the post office or customs do not give us any right to compensation, suspension, or cancellation of any kind.

If your package takes longer than expected to arrive, please have your tracking number ready and contact our support team and your local post office. Even though your package has already arrived at the post office, the tracking status may not be updated correctly or it may be caught by the customs inspection.

Notes.

-When we receive multiple orders from the same customer, we may ship them in the same package. If you always need to separate orders for customs clearance or other reasons, please contact us.

-Import duties, taxes and fees are not included in the item price or shipping charges. These costs are the responsibility of the buyer.

-Please check with your country's customs office prior to purchase to determine what these additional costs will be (Incoterms are DAP).

-These fees are usually collected by the shipping carrier (carrier) or upon receipt of the goods.

-We do not understate the value of our merchandise or label merchandise as a “gift”.

-In the event of loss, theft, or damage to your package during shipping, the standard warranty policies of the shipping company (FedEx, DHL, JapanPost) will apply and the warranty fee will be paid by you. If you require additional insurance, please contact us.

-If the shipped item is returned for any reason, we will refund you the amount of the refund minus the return shipping cost and a 20% cancellation fee. However, this does not apply if we are at fault.

 

Refund Policy

Shipping Insurance
This option is at your option.
This insurance is provided by the shipping carrier (EMS, FedEx, DHL, etc.).
Please do not open the package if you wish to obtain this insurance. Multiple photos or videos may be required for insurance purposes.
If the shipping carrier's insurance is not available for any reason, we may not be able to guarantee the full value of your shipment.
Insurance may not be available if the item is suspected to be stolen.

In-Stock Merchandise

As a general rule, orders cannot be cancelled after they have been placed. However, under special circumstances, cancellations are possible, in which case a restocking fee of 10% (minimum ¥1,000) will be deducted from the price of the ordered item(s). We reserve the right to determine on a case-by-case basis whether or not to accept cancellations.

Orders that have already been shipped cannot be cancelled. If you wish to return a shipped order, please refer to our Return Policy.

Reserved Merchandise

Cancellation of pre-order items will be subject to a cancellation fee of 20% of the product price, with a minimum cancellation fee of ¥1,000.

 

Return Policy

Returns for customer convenience must be approved in advance by our support staff.
To request a return, please contact us at support@twoofus.jp

If your return is approved, it must be returned within 7 days of receipt. A restocking fee of 15% of your order (minimum ¥1,000) will be charged. The customer is responsible for all costs associated with the return.

All returns must meet all of the following conditions
All merchandise must be complete, undamaged, and in saleable condition.
New merchandise must be factory sealed and unopened.
Returns must be sent by registered mail.
All items must be in their original packaging and securely packed for shipping.
A printout of the invoice must be enclosed.
We will not accept returns or exchanges of items that do not meet the above requirements.

It is the customer's responsibility to ensure that returned merchandise arrives safely and without damage. Refunds will be issued upon receipt of the returned merchandise.

Compensation and Refunds

Refunds in Japanese yen are available when exceptional circumstances apply. In this case, refunds will be made in Japanese yen.

Please note that we are not responsible for any fees charged by credit card companies or PayPal in processing refunds. You are responsible for all applicable fees.

 

Privacy Policy

Privacy Policy

Introduction We recognize the importance of protecting personal information and believe that it is our social responsibility to use and protect personal information appropriately.

Definition of Personal Information

Personal information is information about an individual that can be used to identify a specific individual, such as name, date of birth, gender, telephone number, e-mail address, occupation, place of employment, etc.

Collection and use of personal information

We collect and use personal information only for the following purposes and within the scope of such purposes. The collection and use of personal information by our store is based on voluntary provision by the customer, and when the customer provides personal information, it is assumed that the customer has given permission for our store to use the personal information in accordance with this policy. When you provide us with your personal information, you consent to our use of your personal information in accordance with this policy. To refuse the use of our store by those who attempt to use it for unauthorized or improper purposes ・Investigations to improve the services and security provided by our store and our business partners ・Respond to various types of inquiries

Provision of Personal Information to Third Parties

We will not disclose or provide personal information to third parties without prior consent of the individual, unless required by law or for other legitimate reasons.

Supervision of contractors

We may provide a portion of personal information to outside contractors in the course of providing products and services to our customers. In such cases, we will ensure that the subcontractor handles personal information appropriately.

Management of personal information

In order to prevent leakage, loss, or damage of personal information, we will appoint a person in charge of personal information protection and management, strive for adequate security protection, and properly manage the personal information we receive to keep it accurate and up-to-date.

About Cookie

Cookies may be used on this website for product purchases, user surveys, and other purposes. Please note that if you choose not to use cookies, the functions available on this website may be limited.

Inquiry, correction or deletion of information content

If you wish to inquire about, correct, or delete the personal information you have provided to us, we will respond to your request as soon as reasonably possible after confirming your identity.